At trtoli.com, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. This Refund Policy outlines the conditions and process for returning items and receiving refunds.
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging.
- You must provide the receipt or proof of purchase.
Certain items may be exempt from returns, such as:
- Perishable goods (e.g., food, flowers)
- Custom or personalized items
- Digital products (e.g., eBooks, downloadable software)
- Health and personal care items
2. Return Process
To initiate a return, please follow these steps:
- Contact Us: Email our customer service at returns@trtoli.com within [Insert Days] days of receiving your order, stating your reason for the return.
- Receive Authorization: We will review your request and provide instructions on how to return the item.
- Ship the Item: You are responsible for shipping the item back to us. We recommend using a trackable shipping method to ensure safe delivery.
- Inspection and Approval: Once we receive the returned item, we will inspect it and notify you whether your return is approved or rejected.
3. Refunds
If your return is approved, we will process your refund as follows:
- Method of Refund: Refunds will be credited to the original method of payment.
- Processing Time: Refunds are typically processed within [Insert Days] business days after the return is approved.
- Shipping Costs: Original shipping costs are non-refundable. If the return is due to our error (e.g., incorrect or damaged item), we will cover the return shipping costs.
4. Late or Missing Refunds
If you haven’t received a refund within the stated timeframe, please:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank, as processing times may vary.
If you’ve done all of this and still have not received your refund, please contact us at refunds@trtoli.com.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at exchanges@trtoli.com.
6. Non-Returnable Items
Certain items cannot be returned, including:
- Gift cards
- Sale items or items purchased with a discount
7. Contact Us
If you have any questions about our Refund Policy or need assistance with a return, please contact our customer support team:
Email: support@trtoli.com