At Trtoli.com, we strive to ensure that you are satisfied with your purchase. If you are not completely happy with your order, we are here to help. Please read our refund policy below for more details on how to request a refund.
1. Returns
You have 30 days from the date of purchase to return an item. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it. Certain products may not be eligible for returns, such as perishable goods, custom items, or items marked as final sale.
2. Return Process
To initiate a return, please contact us at returns@trtoli.com with your order details. Once your return request is approved, we will provide instructions on how to send the item back. You are responsible for the return shipping costs unless the return is due to our error (e.g., wrong or defective item).
3. Refunds
Once we receive and inspect the returned item, we will notify you of the status of your refund. If your return is approved, we will issue a refund to your original payment method within 7-10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund to your account.
4. Exchanges
If you received a defective or incorrect item, we will gladly exchange it for the correct product. Please contact us at exchanges@trtoli.com to start the exchange process.
5. Non-Refundable Items
Certain items are not eligible for refunds, including but not limited to:
- Gift cards
- Sale items
- Personalized or custom-made products
- Perishable goods
6. Late or Missing Refunds
If you have not received your refund after the stated processing time, please check with your bank or credit card provider. If you’ve done this and still haven’t received your refund, contact us at support@trtoli.com, and we will assist you further.
7. Contact Us
If you have any questions about our refund policy, feel free to reach out to our customer service team at support@trtoli.com.